Your Cube needs to be within the standard Bluetooth range (Up to 200 feet depending on the environment) of a device that has location services in order to communicate its location to the app.
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Once the connection is established, it relies on the GPS Location Services of your device to update the location informationthe Cube Tracker app.
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The Cube Tracker app is tested with and intended to be used by mobile devices running full, public-release versions of the iOS and Android Operating Systems." Any device running not-yet-completed Operating Systems versions (ex: iOS Beta or Android Beta releases) may experience technical difficulties.These devices do not have the hardware to communicate with our Cube hardware or Cube Tracker app. Any device that does not have Bluetooth 4.0 or BLE, will not work.Enable ‘Notify Me When Found’ to enlist the help of the Cube community to locate your Cube.
View the last known location of your Cube using the map in the Cube Tracker app.You can ring your Cube from the Cube Tracker app when it is within Bluetooth range.Insert a small screwdriver into the top corner “at the key-ring hole” to remove the back cover, temporarily remove the battery, then reinstall battery. You will need to add the Cube Tracker app skill to your Alexa. You can also login to your account on a computer via our website. You will be able to see that the Cube is connected to the other device in the app. When one device goes out of Bluetooth range the Cube will connect to the other device. The Cube will be connected to one device at a time. You can manage a Cube from multiple devices that are logged into the same account. Also try turning off the Bluetooth then restarting the phone and then turn the Bluetooth back on. Signing out of your account and sign back in. The Cube app is showing the wrong location when the Cube is near my phone.